One report beats five complaints

When residents each send separate, vague complaints, a manager has to guess where to look. When the reports are combined, with each unit's location, the time and how strong the smell was, a pattern often shows: the smell is strongest in units on either side of one party wall, or in top-floor units under one section of roof.

This worksheet is meant to be filled in by one resident or the board member coordinating, with input from neighbors, and sent to the manager as a single document.

Coordination sheet

Unit
Example: 204
Room and wall
Kitchen, wall shared with 206
First noticed
Monday evening
Strength 0 to 5
4
Flies or stains
Flies at window
Contact
Resident, by email
Unit
Room and wall
First noticed
Strength 0 to 5
Flies or stains
Contact
Unit
Room and wall
First noticed
Strength 0 to 5
Flies or stains
Contact
Unit
Room and wall
First noticed
Strength 0 to 5
Flies or stains
Contact

Send to the manager or HOA

Questions to settle with the manager

  1. Which walls, ceilings and chases near the affected units are common elements?
  2. Who will inspect, and will residents be told when someone needs access?
  3. Has bait been used anywhere in the building recently?
  4. Will the entry point be sealed once the source is found?
  5. Who will send residents a written summary when the work is done?

Keeping everyone informed

Residents tolerate a smell far better when they know someone is working on it. A short email from the manager after each step, even just to say the inspection is scheduled, prevents a flood of repeat complaints.

Common questions

What if one unit owner will not allow access?

Most association documents give the HOA a right of entry for repairs to common elements with notice. The manager can explain the process.

Should one resident coordinate?

It helps. One person gathering reports and sending them together avoids duplicate messages and gives the manager a single contact.

What if the smell is only in a common area?

Report the exact spot, such as a stairwell or trash room. Common areas are the association's responsibility to inspect.

Can residents share the cost of a private inspection?

They can, but check first whether the area is a common element the association already maintains.

General information for Sloan's Lake, not a quote or professional advice. In an emergency, call 911.